When the way a claim was handled is the problem
An insurer owes a policyholder honest, prompt handling, not only the money. Months of silence, lost paperwork, one low number repeated, or a denial with no reason can each be a wrong of its own.
We keep a dated record of every call, letter and missed deadline, and we say plainly when a delay is irritating but not something the law will act on.
We look at
Long delays
Denials with no reason given
Lost or ignored documents
Offers far below the estimates
What a handling record holds
The record is plain: who did what, and when.
A dated list
The day the loss happened, the day you reported it, and every day after.
Who said what
Names and times for calls, with the adjuster or the supervisor on the line.
Requests that went unanswered
Each letter or email you sent and whether it was ever answered.
The policy's own deadlines
The dates the insurer's contract says it must meet.
Bring us the calendar
A list of dates is enough to start. We will help you turn it into a record.
We charge no fee unless we recover more than the insurer had offered. The firm advances case costs, such as an engineer's report, and is repaid from a recovery. If there is none, you owe neither the fee nor the costs.